Kikiland Pre-School is committed to providing a safe, stimulating, consistent and accessible service to children and their parents. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put right and learn from our mistakes.
The policy constitutes the settings formal complaints procedure. It will be displayed on the premises at all times. under normal circumstances the manager will be responsible for managing complaints. If a complaint is made against the manager, the director would then conduct the investigation. All complaints made to staff will be recorded in detail on an incident form.
If a parent/carer has a complaint about some aspect of the settings activity, or about the conduct of an individual member of staff, it will often be possible to resolve the problem by simply speaking to the individual concerned or the manager. The setting is committed to open and regular dialogue with parents/carers and the setting welcomes all comments on its services.
In the first instance, parents/carers are encouraged to speak directly to the relevant member of staff, if deemed appropriate. If not, the manager should be approached and they will try to resolve the problem. If a satisfactory resolution cannot be found, then stage two of the procedure will formally come into operation.
If informal, discussions of a complaint or a problem have not produced a satisfactory resolution to the situation, parents/carers should put their complaint in detail in writing to the Kikiland Manager, relevant names, dates, evidence and any other important information on the nature of the complaint should be included.
If the nursery manager has good reason to believe that the situation has child protection implications, they will contact the local safeguarding children board, according to the procedure set out in the child protection policy. If any party involved in the complaint has a good reason to believe that a criminal offense has been committed, then they will contact the police.
The setting will acknowledge receipt of the complaint as soon as possible, within three working days at least, and fully investigate the matter within 28 working days. If there is any delay the setting will advise the parent/carer of this and offer an explanation, the nursery manager will be responsible for sending them a full and formal response to the complaint.
The formal response to the complaint in writing from the setting will be sent to the parent/carer concerned and copied to all relevant members of staff if appropriate. The response will include recommendations for dealing with the complaint and for any amendments to the settings policies or procedures emerging from the investigation.
The nursery manager will arrange a time to meet the parent/carer concerned and any other relevant individuals, such as members of staff to discuss the complaints and the settings response to it. The nursery manager will judge if it is best for all parties to meet together or if individual meetings are more appropriate.
If at the conclusion of this process parents/carers remain dissatisfied with the response they have received, the original complaint along with the settings response will be passed to the registered person who will adjust the case.
The directors will communicate a detailed response, including any actions to be taken, to both the nursery manager and the parents/carers concerned within 28 working days.
If the complaint is still not satisfied, they should contact OFSTED: 0300 123 1231
Policies and Procedures
Kikiland is committed to creating and maintaining the safest possible environment for children in which to be cared and educated. We believe that it is always unacceptable for a child to experience abuse of any kind and we recognise our responsibility to safeguard the welfare of all children, by a commitment to practice which protects them.
The purpose of the policy is to:
Provide protection for all the children who are in our care
Provide all staff with guidance on procedures they should adopt in the event that they suspect a child may be experiencing, or be at risk of harm – including how to make a referral.
Provide all staff with guidance on what will happen if an allegation is made against them. The policy applies to all staff including nursery, regional and agency staff as well as students, volunteers and anyone working on behalf of the company.
We recognise that:
The welfare of the child is paramount
All children regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity have the right to equal protection from all types of harm or abuse and have the right to freedom from abuse.
Working in partnership with children, their parents, carers and other agencies is essential in promoting young people’s welfare.
All our staff need to be carefully selected and trained, and accept responsibility for safeguarding children in their care.
We will endeavour to safeguard children by:
Valuing them, listening and respecting them
Adopting child protection guidelines and statutory requirements through detailed procedures.
Adopting a code of conduct for staff, parent’s and visitors.
Responding quickly and appropriately to all suspicions or allegations of abuse or issues relating to child welfare.
Working in partnership with parents, carers families and children and providing them with the opportunities to voice any concerns they may have.
Recruiting staff safely and ensuring all necessary checks are made.
Sharing information about child protection and good practice with parents and staff.
Sharing information about concerns with agencies who need to know, and involving parents and children appropriately.
Providing effective management for all staff through induction, supervision, support and appropriate safeguarding training.
Ensuring that confidential information is stored and managed in accordance with national guidance
We believe that everyone in Kikiland Pre-School has a right to feel valued, respected and safe. For this to happen in practice, we have a responsibility to behave in ways that enable all of us to feel free to explore and learn without fear of being hindered or hurt.
The policy provides guidelines on how to support this vision; it recognises that learning self-regulation and socially appropriate behaviour is a developmental process and that through modelling positive behaviour at all times and managing challenging behaviour appropriately and competently, we can provide for the needs of the individual as well as ensuring the safety and wellbeing of everyone at the centre.
We aim to listen to, and acknowledge the views of everyone in the centre, embracing who we are and where we have come from. In recognition of this, our expectations of behaviour are underpinned by the following values:
RESPECT AND RECOGNITION - To value and celebrate our own and others contributions and uniqueness, and to show consideration for our own feelings and the feelings of others.
FREEDOM AND RESPONSIBILITY - To enable children and adults to explore and express themselves freely in an environment which supports decision making and opportunities to consider the consequences of our words and actions.
INCLUSION - To provide access to learning for all, taking into account everyone’s needs, background and ability, working together to share the same vision and work towards the same goal.
HONESTY - To empower everyone to communicate openly honestly in their interactions with each other.
SAFETY AND TRUST - To help everyone to feel able to express their concerns and fears in an appropriate way and to thrive physically and emotionally in their learning.
At this age the children are learning to behave appropriately. Many of the things they do are normal for their stage of development and we help them to learn when something iss dangerous or harmful to themselves or others, and to make positive choices in their behaviour.
We do this by:
Noticing and acknowledging positive behaviours.
Using clear and consistent boundaries across the centre.
Explaining the consequences of some behaviours and offering choices.
Involving the children in problem solving
Sharing information with parents / carers about their children’s behaviour both in the centre and at home.
Providing strategies to support turn taking e.g using a sand timer.
Communicating and modelling positive behaviour, using a variety of strategies and props.
Recognising and acknowledging feelings to encourage empathy.
Creating an environment that minimises conflict e.g. ensuring there are sufficient resources.
Providing planned opportunities to discuss behaviour and feelings such as circle time.
Adults at the centre will intervene when behaviour is persistently disruptive or difficult to manage.
We do this by:
Being clear about the behaviour that is unacceptable.
Supporting the child to think of solutions to put things right.
Providing time away from the situation to calm down and reflect before talking things though
In some cases, involving the SENCO in setting up an individual education plan (IEP) with specific targets related to behaviour.
Liaising with other agencies such as a health visitor, to access further support and advice.
Some behaviours are extremely concerning such as racist remarks, inappropriate touching, verbal aggression, persistent harming of themselves or too others, and intentional damaging of property. Incidents such as these will be managed on an individual basis and in a non-judgemental and appropriate way.
This may include:
Removing the child from the situation.
Seeking immediate support from other staff members.
Contacting the parent/carer and request the child is taken home.
Holding a meeting on the same day, including a member of the senior management team and the parent/carer to identify ways forward.
Referring to other agencies for further guidance and support.
Working in partnership with our parents/carers is integral to the success of this behaviour policy. In order for it to work in practice, their contribution is vital.
We will achieve this by:
Talking to the individual parents/carers about all aspects of their child’s behaviour on a daily basis, as well as at regular meetings such as parents evenings,
Being fair, non-judgemental and consistent when discussing children’s behaviour with parents/carers.
Providing extra support for parents/carers to help manage children’s challenging behaviour.
We hope parents/carers will feel able to:
Inform us of any relevant changes to their circumstances which may affect their child’s behaviour such as a new baby, moving house.
Re enforce expectations of positive behaviour by talking to their child at home.
Actively support staff at Kikiland implementing positive behaviour strategies.
Be a positive role model for their child.
This policy sets out the exclusion periods from nursery for children who are ill, including if they are infectious. kikiland takes into consideration guidance from the Health Protection Agency with regards to exclusion periods for illnesses and infection control, as well as the needs of the children and staff.
Illness/Infection - and kikiland Exclusion Period for children:
Chicken Pox/Shingles - 5 days from onset of rash as long as spots are crusted over
Cold Sores (Herpes simplex) - None
Conjunctivitis - None (If there is an outbreak we will consider exclusion after consultation with the HPA)
Diarrhoea and/or Vomiting including Rotavirus/Norovirus/Gastroenteritis - 48 hours from the last episode, if as a result of illness or infection. (Also, after 3 or more loose stools in a nursery session as a result of illness/infection, children are required to be sent home and may return
48 hours after the last episode)
Flu (Influenza) - Until recovered fully enough to participate in nursery activities
German Measles (Rubella)* - 6 days from onset of rash
Glandular Fever - None, however must be well enough to participate in nursery activities
Hand, Foot and Mouth Disease - None however must be well enough to participate in nursery activities. (If there is an outbreak we will consider exclusion after consultation with the HPA)
Head lice - None
Impetigo - Until lesions are crusted or healed, or 48 hours after commencing antibiotic treatment
Measles* - 4 days from onset of rash
Meningitis* - Until recovered (We will follow the instructions of the local Health Protection Unit)
Mumps* - 5 days after onset of swollen glands
Ringworm - Until treatment has commenced
Scabies - Until treatment has commenced
Scarlet Fever/Scarletina* - 24 hours after commencing antibiotics
Slapped cheek/Fifth Disease/Parovirus - None, however must be well enough to participate in nursery activities
Threadworm - None
* = Notifiable diseases
Please note this list is not exhaustive but contains the most common exclusions.
Parents should always seek advice from their GP or Accident and Emergency department regarding the specific symptoms of their child.
NHS Direct 0845 4647 |
Children who are ill
It is at the Manager’s discretion whether or not to allow a child into nursery if they are showing signs of illness, even if there is no exclusion period or if this is after any exclusion period has passed or if a doctor has stated that they are not infectious. The Manager will need to take into account the demeanor of the child and whether they are well enough to participate in nursery activities. They must also consider whether allowing a sick child in nursery would affect the staff to child ratios, as children who are unwell may require continual one to one attention. If we allow a child showing signs of illness or who has recently recovered from an illness into nursery then we will monitor them regularly and will contact parents to ask that they are collected if they become unwell again.
If there is an outbreak of an illness in nursery then the Manager will consult with the local Health Protection Unit for advice. We may decide to exclude children in order to control an outbreak even where this is not listed in our normal exclusion policy.
Infectious Illness reporting
If a child has an illness we would request that the parent/s contact the nursery as soon as possible so we can communicate this to all staff and parents, as well as Health Protection and Ofsted if it is a notifiable disease. This is particularly important in case a child has come into contact with a pregnant staff member or parent.
Sickness Exclusion Policy
This policy promotes the good health of the children in our care, in line with the Early Years Foundation Stage safeguarding and welfare requirements.
Children who are taking medication may attend nursery provided they are not suffering from an infectious illness, are not displaying any signs or symptoms of illness and they are well enough to fully participate in nursery activities; this is at the manager’s discretion. Parents may consult our exclusion policy for more details.
We do not supply any type of medicines and will only administer medication supplied by the parent for their individual child. In accordance with Ofsted’s guidance we will only give medication when asked to do so by a parent and if there is an accepted health reason to do so.
A parent/carer must give prior written permission on the relevant medicine form for each and every medicine before it can be administered; verbal permission will not be accepted.
Instructions and storage
Medication must be in the original container in which it was dispensed, with legible instructions in English.
Medication must be within its expiry date; parents are responsible for the safe disposal of any expired medication.
We will only administer the dosage and frequency indicated on the instructions/prescription label.
Medication will be stored out of children’s reach and strictly in accordance with the product instructions.
Short term medication will be sent home with the child daily and cannot be left overnight in the nursery. Long term medication can be kept in the nursery for as long as it is required.
The relevant medicine form will be completed by the staff member each time medication is administered; a parent will be required to sign this on collection
Where medication is required to treat a long term medical condition, a care plan will be completed by the parent. Long term use of paracetamol, ibuprofen and aspirin will require a supporting letter from the GP confirming the health condition this is required for e.g. febrile convulsions.
Medication will only be administered by the management team, or by the designated nursery staff who have received the relevant technical/medical training.
If the administration of medication requires technical/medical knowledge e.g. insulin injections, suppositories etc, then individual training must be provided for staff from a qualified health professional which is to be arranged by the parent prior to the child attending; training must be specific to the individual child concerned. For Epipens, staff will be trained in-house.
Prescription medication can only be given to that particular child; we cannot administer to any other child, including a sibling, any medication that is prescribed for another named child.
We cannot administer both paracetamol and ibuprofen at the same dosage time; these must be given at separate times according to the instructions. We cannot give any aspirin based medicines to children unless these are prescribed.
If a child refuses to take medicine, staff will make every attempt to encourage them but cannot force them. In this instance the parent will be contacted immediately to inform them.
The following chart details which medication we can administer and for how long:
Type of medication, Examples of reasons for administering, Examples of medication (This list is not exhaustive)
Short term non prescribed - Child requires short term treatment or pain relief which can be treated with over the counter medication.
Where there is a health reason to do so we can administer: For 2 consecutive days
Short term prescribed - Child requires short term treatment or pain relief and has been prescribed a course of treatment by their GP which lasts for no more than 2 weeks.
Where there is a health reason to do so we can administer: As per the length of time stated on the instructions
Long term non prescribed - Child has been diagnosed with a long term condition (which they suffer from regularly or constantly) which can be treated with over the counter medication.
Nappy rash cream
* a supporting letter is required from their GP
Where there is a health reason to do so we can administer: As and when required
Long term prescribed - Child has been diagnosed with a long term condition (which they suffer from regularly or constantly) and has been prescribed a course of treatment by their GP.
* a supporting letter is required from their GP
Where there is a health reason to do so we can administer: As and when required
In the event of fire alarm sounding
A full evacuation to be carried out immediately
Manager / person in charge to check fire alarm unit, to discover what zone fire has been detected
Manager / person in charge to investigate the zone where the alarm unit has detected a fire
Manager / person in charge to inform senior staff what area is being investigated
Manager / person in charge will report findings to staff
Available fire exits
Main nursery entrance– This is the first exit that all staff and children should go to if it is safe to do so. Second fire exit at the back of the nursery in the café, everyone is to exit here and then go into the garden area where there is another door enabling everyone to vacate the premises. If false alarm
Manager / person in charge to reset fire alarm
Staff and children will re-enter the nursery
Manager / person in charge to record the false alarm
All staff and children to assemble in a calm manner to the nearest available fire exit
Room Leader must take the register
Staff must then do a quick head count whilst nursery manager / person in charge is checking all areas of the nursery
In a calm and quick manner staff must then safely lead all the children to the assembly point (bottom of the garden)
Room leader must then do a thorough head count
Manager / person in charge to take in her possession, the registration folder, which contains all of the children’s contact details and contact emergency services.
Once everyone has met at the assembly point the manager / person in charge will check that all staff and children are safe and present
If children cannot re-enter the premises, then they must go to the Ferryhill Community Centre for their own safety.
Manager / person in charge will notify all parents of their child’s well-being and arrange for their child to be collected from the Community Centre.
On arrival of emergency services, the manager / person in charge will speak with fire crew / emergency services
Staffs are responsible for the following:
Registers - Room Leaders
Checking all areas of the playrooms / toilets - Managers / person in charge
List of the children’s contact details - Manager / person in charge
Fire Drill Procedures
Kikiland is committed to ensuring that all setting practices are carried out within the requirements of the Health and Safety and Work Act 1974 and the Management of the Health and Safety at Work Act 1999.
In order to achieve high standards of quality and safety and continually improve health and safety performance Kikiland Nursery is committed to implementing all necessary health and safety procedures.
Kikiland Nursery Recognises:
That a systematic approach to health and safety, based on systematic risk assessment procedures (see risk assessment policy for more information) can minimise injury and ill health to staff and children.
Kikiland Nursery is committed to:
Developing the appropriate setting structure and culture, that supports the concept of risk management by all members of the staff team.
Adequately resourcing health and safety measures including planning and implementation of any health and safety requirements.
Developing, in all members of the staff team, an understanding of health and safety, through training in health and safety requirements and risk assessment implementation.
Continual monitoring and evaluation of health and safety requirements in line with current legislation, including the review of all policies and practices to ensure that Kikiland Nursery continues to improve standards of performance.
Who is Responsible?
It is the responsibility of all members of staff to ensure that health and safety regulations are adhered to and that the health and safety of the children and other members of staff are not compromised in any way.
It is the responsibility of the manager to ensure that the health and safety of the setting as a whole remains within legislative requirements and that the health and safety of all setting users, including children, staff and parents and carers is not compromised in any way.
Children are to be supervised at all times whilst in the setting, Kikiland Nursery uses three levels of supervision dependent upon the activities that are taking place:
Constant Supervision: Being with the children at all times, actively supporting them using a physical presence or playing with them directly. This level of supervision is most often required when the children are playing high-risk games or using equipment or materials that have a high-risk assessment.
General Supervision: Being in vicinity of the children but not having an active part in their play, being on hand to support if the children require your help or guidance. Being on hand to respond to play cues and observant of the behavior of the children. This is the most common form of supervision and allows for an overview of the play setting, most commonly used with play activities that have a medium level of risk.
Low Supervision: Keeping a watchful eye on the children from a distance and making sure that they are playing safely but freely. Keeping an overview of what the children are doing whist not interfering. This is most commonly used with low risk activities.
Children are required to inform a member of staff if they are leaving the play area for any reason, if the children are playing outdoors or whilst they are on trips and visits they must be accompanied by a member of staff, even when going to the toilet.
Parents and carers are required to sign their child out of the setting before they leave. This is in accordance with health and safety and fire regulations.
All members of staff will receive training in child protection as part of their induction training (see Staff Induction Policy for further information). All members of staff are instructed in the specific procedure for Kikiland Nursery, especially as regards to disclosures and suspicions of child abuse. (See Child Protection Policy for further information)
Accidents and Incidents
All members of staff receive first aid training as part of their induction training; in addition all members of staff are instructed in the correct procedures for dealing with accidents and incidents including completion of documentation. The setting has separate accident and incident folder which are used to document each accident and incident that takes place in the setting. (See Accident and Injury and Incident Policies for further information)
There is a documented procedure for emergencies which is displayed in all of the areas that are accessed by Kikiland Nursery. Where there are customers who have English as an additional language the information will be displayed in their first language in addition to English. All members of staff are trained in the emergency procedure and fire drill evacuations take place once per month.
(See Fire and Emergency Policies and Procedures for further information)
Administration of Medications
All administration of medications are strictly controlled and done in accordance with the Medicine Administration Policy and Procedure
In accordance with Kikiland Nursery’s registration and booking policy, children will not be admitted if they are showing signs of an illness or ailment which may be contagious. Kikiland Nursery uses guidance from NHS to determine the exclusion guidance for contagious illnesses. If a child becomes unwell during the course of the session, members of staff will ensure that the child is comfortable but does not pose any risk to the other children in the setting. The member of staff will contact the child's parent or carer and observe the child closely until they are collected.
Risk Assessment of Activities, Trips and Outings
All activities that take place both within the confines of Kikiland Nursery and out-with the premises have been assessed for risk and controls have been put in place to ensure that any hazards have been minimised. (See Risk Assessment Policy for further information)
All members of staff and children are encouraged to maintain an acceptable level of personal hygiene, and procedures are in place to ensure that standards are met. (See Personal Hygiene Policy for further information)
Maintenance and Storage of Equipment
Kikiland Nursery has a wide variety of equipment and materials that are used by the children in the course of their play and enjoyment at the setting. All equipment is bought with consultation with the children from approved suppliers and is checked to ensure compliance with the British Safety Standards. All equipment is well maintained and checked on a regular basis to ensure that it presents to risk to the health and safety of the children. Equipment and materials which do pose a hazard but which have an evidenced benefit on the development of children are used under constant supervision and stored securely after use.
Members of staff check the premises each day to ensure that there are no risks or hazards that would compromise the health and safety of the children, parents and carers or staff. At the end of the session members of staff ensure that the premises are left clean, safe and tidy.
Safety and Security
Kikiland Nursery feels that the safety and security of the children, parents and carers and staff are paramount to the running of the setting. A secure entry system is in place to ensure that only persons with a legitimate reason for being on the premises have access. Visitors, other than parents and carers collecting their children must pre-arrange their visits and carry identification; all visitors must make themselves known to a member of staff upon entry, stating their name and reason for visiting. Visitors are required to sign themselves in and out of the building and must be accompanied by a member of staff at all times.
Kikiland Nursery operates a strict no smoking policy, this means that there is no smoking:
On setting premises
During setting time, including collections from other schools
During preparation time
During clear up time
At staff training days
At staff meetings
At any gathering organised by the setting (unless it is a social gathering out with setting time and out with of the premises).
All staff members are entitled to a 30 minute break for more than 6 hours of work. If a member of staff wishes to smoke during these times they are required to leave the premises and the grounds of the setting and remain out of sight of the children.
The no smoking policy also applies to parents, carers and visitors to the setting; Kikiland Nursery believes that this is in the best interests of the children and staff.